TIACA launches new online Cargo Service Quality tool

TIACA has launched a pilot of its new online Cargo Service Quality (CSQ) tool, allowing forwarders to rate and review the service quality they receive at participating hubs.


Asia Airfreight Terminal Cargo Service Quality Chennai International airport CSQ Delhi Indira Gandhi International Airport Netaji Subhas Chandra Bose International Airport PT Jasa Angkasa Semestra Rajiv Gandhi International Airport Singapore Airport Terminal Services TIACA


Participating terminals will also be able to access global performance data and establish relevant benchmark parameters based on, for example, their region and capacity.

The commercial launch of the tool is scheduled for June 2018.

TIACA’s Air Cargo Forum 2018 includes a panel exploring the new CSQ tool and will take place at the Metro Toronto Convention Centre in Toronto, Canada from 16th to 18th October 2018.

Other panels at the three-day event include sessions exploring the impact of Blockchain and Big Data on air cargo, the blurred line between logistics and technology services, and air cargo’s value proposition.