TIACA launches new online Cargo Service Quality tool

TIACA has launched a pilot of its new online Cargo Service Quality (CSQ) tool, allowing forwarders to rate and review the service quality they receive at participating hubs.


Asia Airfreight Terminal Cargo Service Quality Chennai International airport CSQ Delhi Indira Gandhi International Airport Netaji Subhas Chandra Bose International Airport PT Jasa Angkasa Semestra Rajiv Gandhi International Airport Singapore Airport Terminal Services TIACA


TIACA has launched a pilot of its new online Cargo Service Quality (CSQ) tool, allowing forwarders to rate and review the service quality they receive at participating hubs.

 

L to R: Rvind Kavuru, Prospecta Technologies; Vladimir Zubkov, TIACA; Denis Choumert, European Shippers’ Council; Amar More, Kale Logistics Solutions; Sanjiv Edward, Delhi International Airport; Steven Polmans, Brussels Airport Company, and Cheemeng Wong, SATS Ltd.

 

 

Fifteen cargo terminals at airports including India’s Delhi Indira Gandhi International Airport, Indonesia’s PT Jasa Angkasa Semestra, Hong Kong’s Asia Airfreight Terminal, and Singapore Airport Terminal Services (SATS) Ltd are amongst the first to trial the new scheme.

Other airports taking part in the pilot include India’s Chennai International Airport, Rajiv Gandhi International Airport, and Netaji Subhas Chandra Bose International Airport (Kolkata), with more airports around the world expected to join in the coming months.

The tool incorporates a four-step process: Benchmarking, Assessment, Improvement, and Excellence — as a way of raising the cargo service standards.

Cargo terminals registered to take part in the pilot will be rated by forwarders on several factors including process, technology, facilities, regulators, and general airport infrastructure, amongst other variables.

The initiative aims to provide airports and cargo terminals with the business insight to optimize their investments and identify areas where processes and service delivery can be improved.