Northrop Grumman’s CommandPoint® Computer-Aided Dispatch System

An upgrade is in need for California’s Verdugo Fire Communications Center. As the work to upgrade the dispatch system to Northrop Grumman’s CommandPoint® Computer-Aided Dispatch System is in the works. As the emergency dispatchers serving the California cities of Glendale, Burbank, Pasadena, and surrounding communities is widely use, there is a need to upgrade their technology to better suit their uses. As such, they will soon have access to Northrop Grumman Corporation’s fifth-generation Computer-Aided Dispatch (CAD) technology.


 

An upgrade is in need for California’s Verdugo Fire Communications Center. As the work to upgrade the dispatch system to Northrop Grumman’s CommandPoint® Computer-Aided Dispatch System is in the works. As the emergency dispatchers serving the California cities of Glendale, Burbank, Pasadena, and surrounding communities is widely use, there is a need to upgrade their technology to better suit their uses. As such, they will soon have access to Northrop Grumman Corporation’s fifth-generation Computer-Aided Dispatch (CAD) technology.

 

Northrop Grumman was recently selected by Verdugo Fire Communications to upgrade its legacy dispatch systems located at the Glendale Fire Department headquarters to the industry-leading, commercial-off-the-shelf (COTS)-based CommandPoint® CAD and CommandPoint® Mobility products. The planned rollout of CommandPoint® will significantly increase the operational capability of local dispatchers and fire and rescue services as they respond to public safety incidents.

 

The new technologies being introduced through the agency’s emergency response management system modernization will substantially boost the amount and quality of information being provided to dispatchers by 9-1-1 callers. The flow of information between callers, dispatchers, fire and rescue stations, and mobile units will also be sped up through the streamlining of communications.

 

“In emergency situations, every second counts. The quality of information provided to dispatchers and the time it takes to direct units to the scene can change outcomes,” said Nathan Daniels, program manager, first responder solutions, Northrop Grumman. “When seconds count, CommandPoint® delivers as a robust, secure and automated emergency response management system.”