DHL wins Indian supply chain contract

DHL is optimizing BD’s warehousing and distribution network in one of the largest life sciences and healthcare markets in the world


DHL Supply Chain


DHL Supply Chain, the global market leader for contract logistics solutions, has been awarded the warehousing and distribution contract for select sites of the leading global medical technology company Becton Dickinson (BD) in India.

The journey with BD started in late 2016, following the Indian government’s introduction of the Goods and Services Tax (GST), BD made the strategic decision to review their domestic network in India with a focus on improving their customers’ experience. BD’s decision to award the contract to DHL Supply Chain was driven by both companies shared values of excellence in customer service and quality.

The project is in implementation, with major sites already having gone live, and the rest scheduled for completion by mid of 2019. Among them is a new temperature-controlled site that has been inaugurated in the northern-Indian city of Luhari, Haryana. Aside from consolidating BD’s logistics network, DHL Supply Chain has obtained ISO 13485 certification for each site — which covers the quality of medical device provision to recognized global standards. Additionally, DHL Supply Chain is in full compliance with all domestic regulatory requirements in order to deliver a high quality operation, befitting of BD’s product portfolio. DHL Supply Chain has also standardized operational quality and systems across all sites, while improving visibility in local transportation.