AirBridgeCargo launches new 24/7/365 Control Tower
AirBridgeCargo Airlines (ABC) established a new 24/7/365 Control Tower (CT) operation to monitor consignments of special cargoes.
December 27, 2017
AirBridgeCargo Airlines (ABC) has established a new 24/7/365 Control Tower (CT) operation to monitor consignments of special cargoes, allowing it to proactively respond to service disruptions to ensure it consistently meets customers’ delivery deadlines.
Managed by a team of fully-trained supply chain specialists and based in Moscow, the new control tower provides real-time, round-the-clock monitoring of all cargo movements throughout the entire transportation process across the airline’s international network, from booking to final customer delivery. The team is responsible for identifying and resolving any potential disruption to planned shipment deliveries that can result from a diverse range of circumstances. These include schedule disruption, documentation issues and the influence of bad weather conditions.
With its main focus on special cargoes, ABC’s Control Tower team has been created to ensure the airline meets its quality and service priorities for time- and temperature-sensitive products, live animals, off-size&heavy cargoes, e-commerce shipments and other commodities requiring extra attention and the alignment of all operational procedures.
The ABC Control Tower is reachable via telephone, skype or e-mail and serves as a prime contact for niche product deliveries. One of the team’s first troubleshooting operations was to find alternative capacity to maintain the delivery timescale of a special cargo shipment from Asia to Europe after bad weather conditions disrupted expected flight departures from the region.