Hong Kong Air Cargo Terminals Limited (Hactl) – the major independent cargo handler at Hong Kong International Airport – has won the Innovation Award at this year’s Cargo Airline of the Year awards.
Hactl’s winning submission focused on its ground-breaking recent switch to mobile computing throughout its giant terminal and ramp operations, which employ 2,400 staff. Its enhanced “COSAC-Mobile” apps suite now enables staff to input information, and receive updates and instructions on the move, without the need to visit fixed data terminals. Among many benefits, this has dramatically reduced ramp vehicle use and emissions.
Using COSAC-Mobile, customers are also now able to pre-register arrival of their trucks at SuperTerminal 1, check flight status, use a fast-track lane into the truck parking area, and receive automated call-forward messages via smart phone.
Announcing the award, Air Cargo News said its judges praised Hactl for their integrated mobile app and ANPR technology, designed to speed up processing of vehicles, improve customers’ experience and reduce their costs. Air Cargo News added that this was just one of the 26 projects that Hactl’s Performance Enhancement team are working on, to improve efficiency for airline customers.
Hactl Executive Director Vivien Lau received the award from sponsor Heathrow Cargo, at a glittering ceremony in London, attended by senior airfreight industry executives. Says Vivien: “We are proud to receive this award, which recognises the innovative spirit of Hactl, and our constant quest for better solutions for our customers. Deploying this new technology has transformed our operational efficiency and further enhanced our service standards.
“We would like to thank Air Cargo News for once again staging this important industry event, and we are extremely grateful to the Judges for their decision to present this award to Hactl.”
A total of 15 categories featured in the 2017 awards, based on a mix of direct voting by more than 18,000 supply chain professionals, and company submissions.