Lufthansa Cargo launches eServices app

Lufthansa Cargo has released its new App, ‘Lufthansa Cargo eServices’ which off ers comprehensive shipment tracking, as well as direct feedback opportunities for mobile phones and tablets, including innovative image uploading.


Lufthansa Cargo has released its new App, ‘Lufthansa Cargo eServices’ which off ers comprehensive shipment tracking, as well as direct feedback opportunities for mobile phones and tablets, including innovative image uploading.

Users constantly receive updated information on their shipments, on request via push notifi cation. Th e App also off ers a clear overview of all current bookings and furthermore enables access to consignments with higher security requirements via an optional log in process.

Preliminary claims, complaints and feedback, including photos, can be conveyed quickly and specifically to Lufthansa Cargo – for example, immediately after delivery. Th is integrated functionality serves to emphasise the cargo airline’s quality promise.

“After the launch of the ePortal in the summer, the start of the new, integrated eServices App is a further step towards the digitisation of our cargo process”, according to Boris Hueske, program manager eCargo at Lufthansa Cargo.