China Eastern taps SITA solution

China Eastern has recorded a 16 per cent drop in staffing hours and a 60 per cent drop in overtime for ground operations as a result of a new Hub Control Center (HCC) using SITA’s resource management technology.


China Eastern taps SITA solution


China Eastern has recorded a 16 per cent drop in staffing hours and a 60 per cent drop in overtime for ground operations as a result of a new Hub Control Center (HCC) using SITA’s resource management technology. The improved efficiencies are expected to deliver the airline savings of more than US$4 million in 2015.

China Eastern, one of the world’s top five airlines with more than 500 aircraft and serving 80 million passengers, has met the challenge of a growing fleet and operations with limited human resources by launching a new HCC powered by SITA technology. The HCC covers resource, hub and turnaround management. Hu Zhenming, chief service officer and general director of Airport Service, China Eastern said the cost savings the carrier is experiencing will see the investment pay for itself in less than a year.

Following China Eastern’s initial success it has now started the rollout to its regional hubs Beijing (PEK), Kunming (KMG) and Xian (XIY) .

More than 8,000 staff run the ground handling operations at China Eastern’s two major hubs, Hongqiao (SHA) and Pudong (PVG) and close to 5,500 are managed with SITA AirportResource Manager. It handles the efficient allocation of staff to the more than 13,000 tasks for 1,100 flights each day. Operational information is fed into the systems, which use optimisation algorithms developed by SITA with top university researchers.