Hong Kong Air Cargo Terminals Ltd (Hactl) & Hong Kong Air Cargo Terminals Ltd (Hactl)

Customer Choice Award – Ground Handler of the Year & Customer Choice Award – Regional Logistics Provider of the Year


chief executive of Hactl Mark Whitehead


Meaning…

“It’s a great honour to have received these recognitions from Payload Asia readers, both for Hactl and Hacis. We are always pleased and proud to come back to Hong Kong and share such news with our staff. We regard these awards as theirs, because they are the ones who keep our business running 24/7/365, and who enable us to maintain our exceptional service standards in the face of all challenges.”

Value…

“The nature of the air cargo business means that everyone is so wrapped up in the day-to-day priorities and pressures, that we do not take as much time as we should to recognise and reward exceptional service. Whilst most people do not seek daily praise for doing what they regard as their jobs, we all appreciate this kind of public acknowledgment of our efforts, and it is very motivational.

“Hactl is at the heart of the world’s largest cargo hub, so we are a global business. The underlying trends on all major routes seem to be more positive this year, and we expect this to continue into 2015. There are areas of concern such as the continuing debt crisis in the Euro Zone, and the fragility of the US economy, as well as geo-political issues that are not yet fully played out. But there are positives too, such as falling oil prices that will eventually help freighter operations. So, overall, we are cautiously optimistic and have budgeted accordingly.”