Etihad Cargo takes off with Hermes

After nearly a year spent planning and staff training, the Hermes system is now responsible for the real-time handling and process management for all of the cargo that passes through Etihad Cargo’s Abu Dhabi facility every day.


Abu Dhabi David Kerr Etihad Cargo Hermes Simon Elmore


After nearly a year spent planning and staff training, the Hermes system is now responsible for the real-time handling and process management for all of the cargo that passes through Etihad Cargo’s Abu Dhabi facility every day.

Hermes project leader, Simon Elmore said, “The Hermes team developed specific functionality to meet Etihad Airways’ local requirements and spent time on the ground in Abu Dhabi to work through a three-tiered implementation plan, that took place over several months, to ensure that the final handover went smoothly. The success of this implementation and our relationship with Etihad Airways reinforces the Hermes commitment to cargo handling excellence and best in class process design and system controls.  It also affirms the vast capabilities of the Hermes system now handling the hub requirements of a large cargo operation like Etihad Cargo.”

David Kerr, vice president, Etihad Cargo, added, “The implementation of the new Hermes cargo management system is a very positive customer service enhancement that enables us to handle and transport our customer’s shipments more efficiently.”