United launches Control Tower for TempControl
United Cargo announced the launch of a new Control Tower for the planning and management of temperature-sensitive cargo shipped via their TempControl service.
April 1, 2014
United Cargo announced the launch of a new Control Tower for the planning and management of temperature-sensitive cargo shipped via their TempControl service. This innovative approach features a highly-trained team of specialists who provide TempControl customers a single point of contact through all phases of the shipment life cycle.
The Control Tower, operating 24/7, is located in United’s Cargo Customer Contact Center in Houston and is solely dedicated to servicing TempControl customers. Once a set of standard operating procedures is established for a route or series of shipments, the Control Tower assumes end-to-end responsibility for each process step. This includes ordering, leasing and positioning of specialized containers, dynamic planning and routing, accessing and analyzing data from a number of human and technological sources, and outreach to stations to provide customers proactive status updates.
Other benefits include ensuring all shipment requirements are complete and correct prior to tender, leadership in immediate investigation and resolution of any shipment issues, and rigorous monitoring and post-shipment analysis to promote continuous improvement.
“Temperature-controlled logistics requires precise planning, flawless execution and constant communication between all stakeholders,” said Peggy Guse, United Cargo’s director of sales strategy, marketing and customer service.
“The Control Tower brings responsibility for overseeing these processes and delivering this communication into one group. This greatly increases control, visibility and responsiveness for United Cargo and our customers.”