Cargo Service Center leverages service model

For Cargo Service Center (CSC) India Pvt Ltd, its been a evolutionary road that has seen it acquire substantial experience in cargo handling and ultimately led it to what appears to be the verge of sweet spot in the sector. Donald Urquhart reports from Mumbai.


Cargo Service Center leverages service model


The company which specialises in cargo handling with an additional niche focus on perishables, dangerous goods and express courier cargo handling has come a long way from its early days as part of the KLM Cargo Service Center global network that the Dutch carrier set up in the early 1990s. The CSC now boasts proven credentials and expertise in specialised handling by a team with extensive industry knowledge and experience.

With current facilities including the Perishable Cargo Terminal at the Mumbai airport, Cargo Terminal 2 handling import/exports at New Delhi airport and an Integrated Pack House (IPH) at Ahmedabad, Gujarat, the company is now aiming to take its unique concept to a wider market.

“We see a bright future in the cold chain area because we found out when we went in there that there is no organised player who has an idea how to really manage, on a service model, the integrated pack house and cold storage business,” says Radharamanan Panicker, group CEO of Cargo Service Center India Pvt Ltd.

“India is planning on spending close to US$1 billion on creating cold storage infrastructure in the country, but they are only talking infrastructure and any service business is an alignment of three things – infrastructure, people and process.”