Coming: A leaner Delta

To improve carrier’s cargo growth, plans are on to adopt lean principles


Delta Air Lines lean principles operational deliveries Six Sigma Tony Charaf


Delta Air Lines will be bringing in Six Sigma and other lean principles while improving operational deliveries, for the growth of the carrier’s cargo, according to Tony Charaf, chief cargo officer. In a recent interview with a cargo magazine, Charaf said that he wanted to have a process in place that would be sustainable and predicable and would deliver consistent results to customers.