Air Malta beefs up its cargo services

Air Malta is putting more emphasis on its cargo division and has announced it has upgraded its cargo customer services, “to offer an improved service level to the airline’s cargo customers particularly freight forwarders and shippers while increasing efficiency.


Air Malta cargo


Air Malta beefs up its cargo services

Air Malta is putting more emphasis on its cargo division and has announced it has upgraded its cargo customer services, “to offer an improved service level to the airline’s cargo customers particularly freight forwarders and shippers while increasing efficiency. As a result of these changes Air Malta started providing a one stop shop premises, simplified its operations and pricing structures and integrated its reservations and customer care units,” it said. A new cargo sales office was opened cargo rates have also been revised and benchmarked with competition to reflect current market conditions. Peter Davies, chief executive of Air Malta said: “Air Malta’s cargo services are essential to the success of Maltese businesses. Our strategic location at the centre of the Mediterranean between Europe, North Africa and the Middle East gives us a unique opportunity to transport freight either passing through or originating from Malta. The changes we are announcing today are a result of several discussions and meetings we have had with our trade partners, freight forwarders and shippers and also our staff who gave us valuable feedback to simplify, upgrade and offer an improved customer experience. “This initiative is one of over 160 exciting projects we have embarked on to restructure the airline. It is a win-win situation both for our customers and our staff and we are confident we can reposition our cargo services not only to provide a better personalised service to our customers but also for cargo to become a keystone in Air Malta’s financial turnaround. We look forward to continue improving on our cargo services in the near future,” said Davies. Air Malta carries more than 7,500 tonnes of cargo each year and is authorised to carry nearly any type of cargo from tuna to livestock, pharmaceuticals to microelectronics not only on Air Malta flights but also on leased specialised freighter aircraft.