DHL launches dedicated retail sector

DHL Global Forwarding has announced the restructuring of its global consumer sector launching retail as a separate division to provide global retailers and their customers with specialist logistics solutions. The newly created retail sector includes fashion and apparel, luxury goods, tourism, hotels, restaurants and catering as well as specialty retailers, general merchandise and supermarkets. “The […]


DHL Global Forwarding has announced the restructuring of its global consumer sector launching retail as a separate division to provide global retailers and their customers with specialist logistics solutions. The newly created retail sector includes fashion and apparel, luxury goods, tourism, hotels, restaurants and catering as well as specialty retailers, general merchandise and supermarkets. “The retail industry is changing fast with key trends powered by the multichannel purchasing options customers prefer,” said Amadou Diallo, CEO, Africa and South Asia Pacific, DHL Global Forwarding. “The result is that retailers must seek new and specialised logistics solutions to meet customer demand. “Developing such solutions for retailers has played a starring role in the excellent growth of DHL Global Forwarding over the past two years and we believe a dedicated global retail sector managed out of Singapore will allow DHL to be even more proactive. It’s the right place at the right time because the centre of growth for both retail sourcing and selling lies in emerging markets in the Asia-Pacific.” It has been estimated that the top 10 import and export retail markets make up about 60-80 per cent of total ocean trade volumes and 70-80 per cent of total air trade volumes respectively. In addition to having to manage fast growth and multi-channel sales, global retailers face numerous new challenges in the local market such as infrastructural constraints and local buying behavior. Kelvin Leung, CEO, North Asia Pacific, DHL Global Forwarding, said: “Retail sector clients span across the industry and include fashion, apparel and luxury goods, as well as specialty retailers and general merchandisers such as supermarkets and hypermarkets. The newly-created retail division will offer cost-effective customised logistics solutions designed not only to deliver the goods but help retailers better understand their sales supply chains.” Mark Lau, previously senior director for the Consumer and Retail Sector for Africa and Asia Pacific, has been named DHL’s first global head of the retail sector business, based in Singapore. “In addition to offering global retailers solutions to the challenges they face, DHL’s new dedicated retail sector will – by anticipating changes ahead like the way the retail business is conducted, the advent of multi-channel sales, the importance of discount stores and private label sourcing trends – have a positive impact on the sector worldwide,” said Lau.