ESC survey cautions on logistics outsourcing

A recent Europe an Shippers’ Council (ESC) survey found that many shippers would like freight forwarders and logistics service providers to do more to understand their supply chains and business. But the survey also indicated that few shippers are prepared to be more proactively engaged in the management themselves. “Outsourcing of air freight procurement and […]


A recent Europe an Shippers’ Council (ESC) survey found that many shippers would like freight forwarders and logistics service providers to do more to understand their supply chains and business. But the survey also indicated that few shippers are prepared to be more proactively engaged in the management themselves. “Outsourcing of air freight procurement and management activities is a fact of life, and yields considerable benefits for the shipper, but it could be unwise for a company to remove from its organisation all knowledge and expertise in this area,” said ESC Secretary General Nicolette van der Jagt. “The ESC has long been of the opinion that service quality and efficiency are best improved when the shipper is proactively engaged with the service providers in its supply chain. The shipper needs to know what is happening, how the industry works, what drives it and affects it, and, ultimately, what influences the performance of the service.” She said the ESC is now actively working with representatives of the carrier and freight forwarding communities to develop initiatives that would improve the service received by shippers. “I would encourage shippers to take a closer look at what we are doing on their behalf, and to make sure that we push for things that will make a difference,” van der Jagt added.