Feedback, Oh glorious feed-back!

The chief executive of British Airways has never been particularly good at biting his tongue, but this time he really put his foot in his mouth (leaving a big carbon footprint along the way no doubt). Willie Walsh recently told the Times newspaper that passengers should pay a global tax on carbon and accept an […]


The chief executive of British Airways has never been particularly good at biting his tongue, but this time he really put his foot in his mouth (leaving a big carbon footprint along the way no doubt). Willie Walsh recently told the Times newspaper that passengers should pay a global tax on carbon and accept an increase in the cost of flying for the sake of the environment. This in effect made BA the first airline in the world to propose that passengers pick up the environmental tab estimated to be £3 billion per year in the beginning and increasing from there. But the best part of the story is the feedback that the Times received on its website. Here’s two of the Belly Achers’ favourites:

HAVE YOUR SAY

1. Willie, introduce whatever you want because I have a choice. Last year my company took over 200 flights with your airline. This year Mr Branson gets the business. If you think I am paying for your bloated salary while you expect your staff to take less. Think again. Pigs won’t fly. Charles, London, UK

2. Hold your whingeing Willie, Virgin made profits. Sort your business issues out before sticking the customer with more costs. The service I’ve had from BA in the last year has been terrible and is comparable with any LOW COST airline, just a shame the prices aren’t.