UPS launches new critical parts fulfillment system

UPS has announced the launch of a new Web-based system that manages global service orders and inventory for critical parts fulfillment. The UPS Post Sales Order Management System (OMS) allows companies located anywhere in the world to quickly assess their critical parts inventory, determine the most optimal routing strategy to meet customer needs, place orders […]


Brad Mitchell post sales supply chains UPS UPS Post Sales Order Management System web-based system


UPS has announced the launch of a new Web-based system that manages global service orders and inventory for critical parts fulfillment. The UPS Post Sales Order Management System (OMS) allows companies located anywhere in the world to quickly assess their critical parts inventory, determine the most optimal routing strategy to meet customer needs, place orders online and track parts from the warehouse to the end user, UPS said in a statement.

UPS said the new order management system was ideal for the high-tech/electronics, medical equipment and aerospace sectors where real-time visibility and control over global inventory and critical service orders was critical.

The new OMS is the latest in a series of UPS initiatives to enhance and expand its end-to-end global Post Sales solutions for customers worldwide. In May, UPS announced the expansion of its global network of field stocking locations (FSLs) in India and the opening of a new customer support center in the Philippines to meet around-the-clock post sales needs in Asia.

“Meeting customer demands for critical parts and providing superior customer service before, during and after sales is more important than ever in today’s economic landscape,” said Brad Mitchell, president of UPS Logistics and Distribution. “The new OMS is an important addition to our strategy of providing customers with one robust, universal technology platform to manage their post sales supply chains worldwide.”