DHL has announced the appointment of Troy Shortell as senior vice president, DHL Global Customer Solutions (GCS) for the Asia Pacific region, with immediate effect. GCS is the industry-first customer management unit that was established in 2004 to manage DHL’s top global customers.
Based in Singapore, Shortell reports to GCS’ CEO, Rolf Habben Jansen. He succeeds Florence Noblot, who has since moved to France as managing director of DHL Express International. In this role, Shortell will lead and drive the strategic growth of the GCS business unit in the Asia Pacific region, which coordinates all of DHL’s express, air freight, and ocean services.
Shortell joined DHL in 1993, and previously held the position of senior vice president, head of strategy for DHL Global Forwarding in Asia Pacific. In his previous role, he initiated regional strategic programs to drive organic growth. He also played a key role in the integration of the former DHL Danzas Air & Ocean and Exel Multi-national sales teams in Asia Pacific.