ASIAN GROUND HANDLING~ Hactl expects demand for its ‘one-stop’ service to increase

Hong Kong Air Cargo Terminal (Hactl), which is presently serving a total of 19 airlines with its “one-stop” service that offers benefi ts, added of service and cost advantages, expects the demand for this service to rise, asenior executive says. As a “one-stop” handler, Hactl is the single provider of physical cargo handling, air cargo […]


Hong Kong Air Cargo Terminal (Hactl), which is presently serving a total of 19 airlines with its “one-stop” service that offers benefi ts, added of service and cost advantages, expects the demand for this service to rise, asenior executive says.

As a “one-stop” handler, Hactl is the single provider of physical cargo handling, air cargo documentation and ramp handling services for freighters, leaving airlines to focus on revenue generating activities, says Lilian Chan, general manager, marketing and customerservice.

“Our service allows and offers the airline and agents more fl exibility; (so) they do not need to call different companies for different services, and last minute orders can be accommodated and late cargoes can get a higher chance to get on board the aircraft,” she adds.

Leveraging on Hactl’s infrastructure and expertise, particularly its seamless back-end support provided by its Customer Representation Unit (CRU), airlines can streamline their operation fl ow and attain effi ciency in terms of cost and manpower resources, Chansays.

Korean Air Cargo (KE), which used Hactl’s physical cargo handling service since its inception in 1976, and added documentation handling service since the Chek Lap Kok Airport opening in 1998, has become the latest one-stopservice customer.